Last updated: May 2026

These Terms of Sale (“Terms”) govern the purchase of products from The Fine Harvest (“Website”).

Please read these Terms carefully before placing an order. By placing an order through our Website, you confirm that you accept these Terms and agree to be bound by them.

We recommend that you print or save a copy of these Terms for future reference.

These Terms do not affect your statutory rights under applicable consumer protection laws.

1. About Us

The Fine Harvest is operated by The Fine Harvest UK Limited (“The Fine Harvest”, “we”, “us”, “our”), a company registered in England and Wales.

Registered Office: 585A Fulham Road, London SW6 5UA
Company Registration Number: 14826609
Email: hello@thefineharvest.co.uk
Telephone: 020 3950 3021

2. Eligibility to Purchase

By placing an order through our Website, you confirm that:

  • you are legally capable of entering into binding contracts;
  • you are at least 18 years old or are accessing the Website under the supervision of a parent or guardian;
  • all information provided by you is accurate, complete and up to date;
  • you are purchasing products for lawful purposes only.

We reserve the right to refuse service, terminate accounts or cancel orders at our discretion where we reasonably believe these Terms have been breached.

3. Products

We sell premium food, beverage and natural lifestyle products, including but not limited to:

  • artisan chocolate;
  • honey and syrups;
  • teas and infusions;
  • oils and condiments;
  • speciality pantry products;
  • nuts and dried fruits;
  • natural wellness products.

Due to the artisan, seasonal and natural nature of many products:

  • colours, textures, flavours, weights and appearance may vary;
  • packaging may occasionally differ from images shown on the Website;
  • certain products may only be available seasonally or in limited quantities.

All product images are provided for illustrative purposes only.

4. Product Information, Ingredients & Allergens

We make reasonable efforts to ensure that all product descriptions, images, ingredient listings, nutritional information, allergen information and pricing are accurate at the time of publication.

However:

  • manufacturers and producers may alter ingredients, recipes, packaging or specifications without notice;
  • packaging may occasionally contain more current information than displayed on the Website.

Customers should always read:

  • labels;
  • ingredient declarations;
  • allergen statements;
  • usage instructions;
  • storage guidance;

before consumption or use.

Products sold by The Fine Harvest may contain or come into contact with allergens including, but not limited to:

  • nuts;
  • peanuts;
  • sesame;
  • milk;
  • soy;
  • gluten;
  • sulphites;
  • mustard;
  • celery;
  • other allergens.

If you have allergies, intolerances or dietary concerns, please contact us prior to placing an order.

Nothing on this Website constitutes medical, nutritional or healthcare advice. Statements regarding products have not been evaluated by the Medicines and Healthcare products Regulatory Agency unless expressly stated.

5. Orders & Contract Formation

The technical steps required to place an order are set out on the Website checkout pages.

After placing an order, you will receive an acknowledgement email confirming receipt of your order. This email does not constitute acceptance of your order.

A legally binding contract between you and The Fine Harvest is formed only when:

  • payment has been authorised; and
  • your order has been dispatched.

We reserve the right to:

  • refuse or cancel orders;
  • limit quantities purchased;
  • refuse transactions;
  • suspend accounts;
  • request additional verification information;

where reasonably necessary, including in cases involving:

  • suspected fraud;
  • pricing or technical errors;
  • product unavailability;
  • suspected commercial resale activity;
  • abuse of promotional offers;
  • breach of these Terms.

If payment has already been taken for a cancelled order, a refund will be issued.

6. Pricing & VAT

All prices displayed on the Website are shown in Pounds Sterling (£ GBP).

Prices include UK VAT where applicable unless otherwise stated.

Delivery charges are calculated separately and clearly displayed before checkout completion.

We take reasonable care to ensure pricing accuracy. However, despite our efforts, products may occasionally be incorrectly priced.

Where a pricing error is obvious and unmistakeable and could reasonably have been recognised as such, we reserve the right to:

  • cancel the order;
  • refuse the order;
  • contact you regarding revised pricing.

7. Payment

Payment must be made in full at the time of ordering.

We accept payment methods displayed on the Website at checkout.

All payment transactions are processed securely through third-party payment service providers.

We do not store complete payment card information.

By submitting payment information, you confirm that:

  • the payment method belongs to you or you are authorised to use it;
  • all payment information provided is accurate.

8. Availability

All products are subject to availability.

We reserve the right to:

  • withdraw products;
  • discontinue products;
  • impose purchase limits;
  • amend product specifications;
  • substitute packaging;

without prior notice.

Where products become unavailable after ordering, we may:

  • offer an alternative;
  • partially fulfil the order;
  • delay dispatch;
  • cancel affected items;
  • provide a refund.

9. Delivery

We currently deliver within the United Kingdom unless otherwise stated on the Website.

Delivery estimates are provided for guidance only and are not guaranteed.

Delays may occur due to circumstances outside our reasonable control including:

  • courier delays;
  • severe weather;
  • transport disruption;
  • customs or border delays;
  • industrial action;
  • public holidays;
  • high seasonal demand.

Risk in products passes to you upon delivery.

Ownership of products transfers only once full payment has been received in cleared funds.

10. Delivery Addresses & Failed Deliveries

Customers are responsible for ensuring delivery details are accurate and complete.

We shall not be liable for losses, delays or additional costs resulting from:

  • incorrect addresses;
  • inaccessible premises;
  • failed delivery attempts;
  • parcels not collected from collection points;
  • refusal to accept delivery;
  • incorrect customer information.

Additional delivery charges may apply for re-delivery or returned parcels.

11. Storage, Temperature Sensitivity & Product Care

Many products sold by The Fine Harvest are temperature-sensitive or require specific storage conditions.

Customers are responsible for following all storage and handling instructions provided on:

  • product packaging;
  • Website product pages;
  • accompanying materials.

We are not responsible for deterioration, damage or quality issues caused by:

  • improper storage;
  • refrigeration failures;
  • exposure to sunlight or heat;
  • delayed opening after delivery;
  • failure to follow care instructions.

Chocolate and other temperature-sensitive products may soften, bloom or change appearance during warmer periods despite reasonable protective packaging measures. Such cosmetic changes do not necessarily affect product safety or quality.

12. Consumer Cancellation Rights

If you are purchasing as a consumer, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Subject to the exclusions below, you may cancel eligible orders within 14 days beginning the day after delivery.

To exercise cancellation rights, you must notify us clearly in writing before the cancellation period expires.

However, cancellation rights do not apply to:

  • perishable goods;
  • goods liable to deteriorate rapidly;
  • sealed food products opened after delivery;
  • goods unsuitable for return for health protection or hygiene reasons once unsealed;
  • personalised or customised goods.

Returned goods must:

  • be unopened;
  • unused;
  • be in resaleable condition;
  • include original packaging where reasonably possible.

Unless goods are faulty or incorrectly supplied, customers are responsible for return delivery costs.

13. Faulty, Damaged or Incorrect Goods

Under the Consumer Rights Act 2015, products supplied must be:

  • as described;
  • fit for purpose;
  • of satisfactory quality.

If your order arrives damaged, faulty or incorrect, customers should notify us as soon as reasonably possible after discovering the issue and provide:

  • order number;
  • description of the issue;
  • supporting photographs where applicable.

We may request return of the affected item before issuing a replacement or refund.

Where appropriate, we may provide:

  • replacement goods;
  • full or partial refund;
  • store credit;
  • other reasonable remedies.

Nothing in these Terms limits or excludes your statutory consumer rights.

14. Refunds

Approved refunds will be issued to the original payment method used for purchase.

Refund processing times may vary depending on financial institutions and payment providers.

Original delivery charges will only be refunded where required by applicable law.

We reserve the right to deduct amounts reflecting any reduction in value resulting from handling beyond what is reasonably necessary to inspect returned goods.

15. Promotions, Offers & Discount Codes

Promotions, discount codes, vouchers and special offers:

  • are subject to availability;
  • may be amended or withdrawn at any time;
  • cannot be exchanged for cash;
  • may not be combined unless expressly stated.

We reserve the right to:

  • reject misuse of promotions;
  • cancel affected orders;
  • invalidate discount codes;
  • refuse transactions involving suspected abuse.

16. Intellectual Property

All Website content including:

  • branding;
  • logos;
  • graphics;
  • product photography;
  • descriptions;
  • text;
  • layout;
  • software;
  • design elements;

is owned by or licensed to The Fine Harvest and is protected by intellectual property laws.

No content may be copied, reproduced, distributed or commercially exploited without prior written consent.

17. Acceptable Website Use

You agree not to:

  • misuse the Website;
  • interfere with Website security;
  • introduce malicious code;
  • attempt unauthorised access;
  • scrape or harvest data;
  • use automated systems without permission;
  • use the Website unlawfully or fraudulently.

We reserve the right to suspend or terminate access where misuse is reasonably suspected.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory consumer rights.

Subject to the above, to the fullest extent permitted by law, The Fine Harvest shall not be liable for:

  • indirect or consequential losses;
  • loss of profits;
  • loss of business;
  • loss of goodwill;
  • loss of opportunity;
  • data loss;
  • business interruption.

Our total aggregate liability relating to any order shall not exceed the total amount paid for the relevant products.

Nothing in these Terms shall affect your statutory rights as a consumer.

19. Force Majeure

We shall not be liable for failure or delay in performing obligations caused by events beyond our reasonable control including:

  • natural disasters;
  • severe weather;
  • fire;
  • flood;
  • pandemic;
  • epidemic;
  • industrial disputes;
  • cyber incidents;
  • supplier failures;
  • transport disruption;
  • governmental restrictions.

20. Privacy & Data Protection

We process personal data in accordance with:

  • UK GDPR;
  • the Data Protection Act 2018;
  • applicable privacy laws.

Please review our Privacy Policy and Cookie Policy for further information regarding how personal information is collected, processed and protected.

21. Third-Party Services & Links

The Website may contain links to third-party websites or services.

We are not responsible for:

  • third-party content;
  • third-party policies;
  • external websites;
  • third-party products or services.

Accessing third-party websites is done at your own risk.

22. Complaints

If you have a complaint, please contact:

hello@thefineharvest.co.uk

We aim to respond within a reasonable timeframe and seek to resolve complaints fairly and efficiently.

23. Amendments to These Terms

We reserve the right to amend these Terms at any time.

Updated Terms will take effect from publication on the Website and will apply to future orders only.

24. Severability

If any provision of these Terms is found unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Waiver

No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

26. Entire Agreement

These Terms, together with:

  • our Privacy Policy;
  • Cookie Policy;
  • Returns Policy;
  • Delivery Policy;

constitute the entire agreement between you and The Fine Harvest regarding purchases made through the Website.

27. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you will also benefit from any mandatory protections available under the laws of your country of residence.

You and we both agree that the courts of England and Wales shall have jurisdiction, except where applicable consumer protection laws provide otherwise.